Fibre or internet problems? We find the cause and fix it
Repeated drop-outs, collapsing speeds, a box blinking red, a provider passing you around in French? We diagnose exactly where the fault is — then fix it, or arm you with the evidence your provider can't ignore.
- Full diagnosis: fibre outlet, box, cabling, WiFi
- 24-48h response across the Alpes-Maritimes
- Written technical report to push your provider when the fault is theirs
- Your home setup optimised while we're there
from €120 — call-out + diagnosis; waived if you proceed with the work. Free fixed quote within 24h.
Free Internet Repair quote
A technician gets back to you the same day, Mon–Sat — no obligation.
The problems we solve every day
Speed far below your plan
Paying for 1 Gbit/s but measuring 50? We determine whether it's the line, the box, the cabling or the WiFi — in 30 minutes of measurements.
Random drop-outs
Micro-cuts in the evening, box rebooting: often a damaged fibre patch cord, a worn wall outlet or a badly seated connector. It can be found, and fixed.
The provider blames your equipment
"Everything looks fine on our side"… We test at your home and write a precise technical report that moves your case forward — especially useful if French isn't your first language.
New fibre but disappointing WiFi
Fibre stops at the box. If the WiFi can't keep up, the problem is indoors — and that's exactly our speciality.
Simple, fast, guaranteed
From the first call to the final speed test: here's exactly how it goes.
Free phone diagnosis
Call us or leave your number: a technician (not a salesperson) calls you back the same day, understands the problem and tells you honestly what needs doing — or not.
Fixed quote within 24h
A firm, itemised price with no surprises. If a site visit helps, the coverage survey is included free with the quote.
Clean installation & testing
Invisible cables, premises left spotless. At the end, we measure the speed room by room in front of you and hand over the report.
30-day guarantee
Any issue after we leave? We come back free of charge within 30 days. And you can always reach us: the same technician answers.
Our diagnostic method
We test the whole chain, in order: fibre wall outlet (PTO) and patch cord, box/ONT (sync status, error logs), indoor cabling, then WiFi (interference, saturated channels — common in Nice and Cannes apartment buildings). Within 30–60 minutes we know where the problem is, with numbers to back it up.
If the cause is on your side, we usually fix it on the spot (new patch cord, cabling repair, WiFi overhaul). If it's on the operator's network, you get a written report: dates, measurements, photos — enough to finally get a real intervention.
The faults we see most in the 06
In apartment buildings: patch cords crushed in shared ducts, outlets ripped out by other operators' technicians, WiFi drowned by 30 neighbouring networks. In villas: overhead fibre damaged by vegetation or wind, oxidised outdoor boxes, the router exiled to the garage. Everywhere: repeaters and powerline adapters making things worse instead of better.
And if fibre doesn't reach your home?
We offer concrete alternatives: Starlink (excellent in the hinterland), fixed 4G/5G with a directional outdoor antenna, or shared links. The goal: reliable internet, whatever the technology.
Our clients across the Riviera
— homeowners, hotels, restaurants and businesses from the coast to the high country.
« Three-storey villa in Gairaut, no more dead zones anywhere. Speed measured in every room at the end, invisible installation. Finally, professionals. »
Example — Sophie M. — Nice« Holiday rental on the Cap: separate guest WiFi + cameras with no subscription. My guests never complain about the internet anymore. »
Example — Mark D. — Antibes« Branded WiFi portal installed between two services, zero downtime. Guests connect in 10 seconds and we collect Google reviews. »
Example — Restaurant L. — Cannes« Starlink on a mast in the Grasse countryside: from 4 Mbit/s on ADSL to 180 Mbit/s. Remote work finally possible. Neat job despite the wind. »
Example — Julien R. — Grasse« Office recabling + UniFi WiFi, done on a Saturday so we wouldn't be interrupted. Labelled patch panel, plan handed over. Flawless. »
Example — Firm C. — Sophia Antipolis« Fibre down, the provider had been stringing us along for 3 weeks. Their technical report unblocked the case in 4 days. Thank you! »
Example — Helen B. — MentonFAQ — Fibre & internet troubleshooting
How much does the diagnosis cost?
€120 including call-out and diagnosis anywhere in the Alpes-Maritimes — waived entirely if you entrust us with the resulting work. You know the price before committing: no surprise invoices.
Can you repair the fibre yourselves?
Everything on your side of the wall outlet, yes: patch cord, client-side outlet, cabling, box, WiFi. The public network (street, landing) belongs to the operator — in that case our technical report lets you demand their intervention effectively.
My WiFi is slow but the wired connection is fine — what now?
That's the most common case: the fibre is good, the WiFi distribution isn't. We prove it with measurements then propose the right fix (repositioning, mesh, wired access points) — often installable the same day.
Do you handle emergencies?
We respond within 24–48h across the department, and often same-day for businesses (shop without card payments, office without internet). Call us: the initial phone diagnosis is free.
Do you work with all providers?
Yes: Orange, Free, SFR, Bouygues and business ISPs. We know their boxes, their procedures, and the vocabulary that gets tickets moving — in French, so you don't have to.
Related services
Home & villa WiFi installation
Dead zones or slow WiFi despite fibre? Professional mesh & access-point installation for homes and villas across the Alpes-Maritimes.
DiscoverStarlink installation
Certified-quality Starlink installation in the Alpes-Maritimes: roof or mast mounting, cabling, WiFi setup.
DiscoverIT support & maintenance
IT support across the Alpes-Maritimes: slow PCs, viruses, backups, printers, NAS, remote work.
DiscoverWe cover the whole Alpes-Maritimes
From the coast to the high country, plus Monaco. 24–48h response — often same-day for business emergencies.
Fibre or internet problems? We find the cause and fix it: let's talk
A free 15-minute diagnosis over the phone. A technician answers — not a sales script.
Mon–Sat · 8am–7pm · Or call / WhatsApp voice call